Share 'Research into the cost of online safety issues'

I mentioned at our last IGDA Online Safety SIG meeting that many businesses could benefit from research on the true costs of online safety issues. eg When a user abandons a site plagued by trolls or cyber bullies, what is the opportunity cost of that lost customer? Or what affect does griefing have on games? or is there a difference between the number of page views on adequately moderated sites v…