It's about the truth.

Latest Activity

Legra Landry left a comment for Chandler T.

June 2

Comment Wall (3 comments)

You need to be a member of Association of Online Community Moderators to add comments!

Join this social network

At 1:37pm on October 4, 2008, Amy Pritchard said…: Hi Chandler. Hopefully you can join in and maybe give Mike a few pointers about how to edit a comment. ;)

At 9:35pm on September 25, 2008, Michael Pinkerton said…: I meant "blog!"

At 9:34pm on September 25, 2008, Michael Pinkerton said…: Hi Chandler, welcome to the group! Feel free to jump in on a discussion or post on the moderator's blog?

--Mike

No comments yet!

Profile Information

Training/Experience/Places I've Worked:: FOOD PRODUCTION AREA COORDINATOR 2005 – 2007
Hershey’s Chocolate World
“The Hershey Company”

• Introduce new employees to Food Service Area
• Mentor/train new employees
• Evaluate employees based on performances
• Schedule shifts
• Supervise employees
• Communicate with employees and supervisors/management
• Answer employee e-mails
• Answer customer complaints
• Customer Service
• Deal with day to do operations of Food Service
• Ordering management of products for Food Service
• Disciplining employees
• Training senior employees (area coordinators)
• MOD for shifts (Manager on Duty)
• Regulating the amount of money in a cash register

DEPUTY SECURITY COMMISSIONER/ASSISTANT HEAD MODERATOR 2005 – 2007
Fusion-City LLC©

• Schedule times of availability for security/staff
• Supervise moderators
• Supervise staff moderators
• Supervise guides
• Training guides, security, staff
• Training guide, security, staff on forum
• Compiling moderation FAQ
• Answering CFA (Calls for Assistance)
• Validating user bans
• Answering user e-mails
• Answering staff & security e-mails
• Customer service
• Ensuring activeness from security/staff/guides
• Communicating with security/staff/guides
• Ensuring safety of users and security/staff/guide accounts
• Informing security/guide/staff of changes to the handbook
• Distributing the handbook (if lost)
• Adding users to the Fusion-City database
• Changing users missions on the client (if requested)
• Unbanning user accounts when proven innocent

FORUM ADMINISTRATOR OF COMMUNITY FORUM 2005-2006
Fusion-City LLC©

• Maintained user activity
• Maintained user friendly interface on forum
• Reviewed bans placed by forum staff
• Maintained forum features
• Maintained forum software (updates)
• Maintained forum graphics (skins)

ADMINISTRATIVE ASSISTANT/OFFICE CLERK/RECEPTIONIST 2007-Present
Hershey Entertainment & Resorts©
Hershey, PA

• Maintained payroll (timekeeping and approving)
• Maintained payroll infractions (issuing PAM's when rules are violated)
• Enforced Child Labor Laws on employees
• Maintained Vendor Payroll
• Maintained on line orders (Located at: Shop.hersheypa.com)

PLAYER SUPPORT DIRECTOR 2008 - December 2008
BittyBay LTD

• Provided customer support to players in-game
• Provided customer support to players via e-mail
• Other duties as assigned
• Evaluated consumer satisfaction and improved consumer-staff relations
• Oversaw a total of two Player Support Staff
• Responsible for all operations related to consumer satisfaction
• Replied to consumer e-mails
• Answering in-client questions from consumers
• Responsible for general management of consumer appreciation, satisfaction and support.